Live voice rehearsal
Your team answers before it costs you.
Khaled Mansour03:49
I've been a customer for years and this isn't acceptable.
Trainee03:51
I hear your frustration, and I want to make this right.
Our services
A spoken practice call with a customer who has their own language, dialect, temperament and hidden agenda — and who speaks first. Afterwards the call is scored against the criteria the scenario declares, with the evidence quoted from what was actually said.
Open AI CoachStructured course material alongside the rehearsal, so the practice has something to practise against.
How a session runs
A spoken, unscripted call with a character who pushes back — then scored against the criteria you wrote, every judgement quoted from what was actually said.
They read the situation and what a great call achieves. They do not see what the other person is hiding — that is the exercise.
Real spoken conversation. Interrupt and the other person stops mid-sentence, the way people do. Handle them well and they soften; badly and they harden.
A score against each criterion, every judgement quoted from what was actually said, and two to four things to do differently next time.
Where it fits
If you can describe the situation, the person on the other end, and what good looks like, you have a scenario.
A locked-out customer on the third call about the same fault.
Someone already halfway out of the door.
A merchant threatening to leave the platform.
The call that decides whether a new user ever comes back.
An interview panel, from either side of the table.
The difficult conversation a manager has been putting off.
Yours to change
Roles, characters, situations, what is being hidden, the language, and every scoring criterion with its weight. Edited in the product, live on the next call. No developer, no release.
Who we are
We build AI Coach — live conversation training for front-line teams.